Frequently Asked Questions

Frequently Asked Questions

The Enchanted Hoard – Mystical Goods & Mundane Answers

🐉 About Our Products

Are your items real magical artifacts?
While our treasures are inspired by ancient legends, enchanted tomes, and wyrm-guarded vaults, they’re crafted for real-world use. No cursed rings or fire-breathing mailboxes — promise.

Do you make your own products?
We collaborate with talented artisans, suppliers, and fellow magic-makers around the world to bring you a curated hoard of fantasy-inspired goods.

Will [insert product] summon anything?
Only compliments, conversation, and occasional dragons. Use responsibly.

🚚 Shipping & Delivery

How much does shipping cost?
Absolutely nothing. Shipping is free worldwide, no spellcasting required.

How long does shipping take?
Delivery timelines vary depending on your kingdom:

  • USA: 5–15 business days

  • EU & UK: 5–15 business days

  • Other Realms: 10–20 business days

Please allow 2–5 business days for processing before your order begins its journey.

Do you ship internationally?
Yes! Our hoard knows no borders. We ship to most countries — far and wide.

Will I get a tracking number?
Yes, where available. Some international orders may experience limited tracking once they leave the origin country.

🔁 Returns & Refunds

Can I return an item I don’t want?
Yes! We offer a 30-day return policy for any product that is unwanted, defective, or arrives damaged. Just make sure it’s in good condition and contact us first.

Who pays for return shipping?

  • If your item is damaged or defective: we do

  • If it’s just not your vibe: you do

How do I start a return?
Email us at enchantedhoardstore@gmail.com with your order number, reason for return, and a photo (if applicable). We’ll guide you from there.

🛡️ Privacy & Payment

Is my personal information protected?
Yes. We value your privacy like a dragon values gold. You can view our full Privacy Policy for details.

What payment methods do you accept?
All major credit/debit cards, PayPal, and other trusted digital methods accepted. We don’t accept ancient runes or potion ingredients… yet.

Will you sell my data to goblins?
Never. Your information is used only to fulfill your order, communicate with you, and improve your shopping experience. No shady dealings.

🔮 Other Mystical Inquiries

Can I request a custom item or gift?
Currently, we don’t offer custom creations, but feel free to suggest ideas! You never know what the hoard may include next.

Do you offer gift packaging?
Select items may come wrapped in themed packaging. Want something specific? Drop us a note in your order and we’ll do our best to add a little flair.

How can I contact The Enchanted Hoard?

  • Email: enchantedhoardstore@gmail.com

  • Business Hours: We typically respond within 24 hours

Still have questions?
Send a raven (or an email) — we’re always here to help guide fellow adventurers on their quest.